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Privacy policy

Home / Privacy policy

Last Updated: 27/07/2026

At Urbn Bazar, a brand owned and operated by BazarMela Private Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you access or use the Urbn Bazar mobile application, website, or related services ("Platform").

By using the Platform, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

To provide our services efficiently, we may collect the following information:

A. Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Delivery Address

  • Billing Address

  • Profile Photograph (optional)

  • Date of Birth (optional)

B. Account Information

  • Username

  • Password (encrypted)

  • Login Credentials

  • Device Information

C. Payment Information

Urbn Bazar does not store your debit card, credit card, UPI PIN, or banking passwords.

Payments are securely processed through RBI-compliant third-party payment gateways.

Information collected may include:

  • Payment Method

  • Transaction ID

  • Payment Status

D. Location Information

With your permission, Urbn Bazar collects your location to:

  • Display nearby vendors

  • Calculate delivery charges

  • Provide accurate delivery tracking

  • Improve delivery efficiency

You may disable location access through your device settings; however, certain features may not function properly.

E. Order Information

We collect:

  • Products ordered

  • Purchase history

  • Delivery preferences

  • Order value

  • Customer reviews and ratings

F. Device Information

We may collect:

  • Device Model

  • Operating System

  • IP Address

  • Browser Type

  • App Version

  • Device Identifier

  • Crash Reports

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Verify customer identity

  • Process payments

  • Provide customer support

  • Improve platform performance

  • Personalize your shopping experience

  • Send order updates

  • Recommend products

  • Notify promotional offers

  • Detect fraud and unauthorized activities

  • Comply with legal obligations

3. Marketing Communications

With your consent, Urbn Bazar may send:

  • Promotional offers

  • Discount coupons

  • Cashback campaigns

  • New product launches

  • Festival offers

  • Order reminders

  • Service announcements

You may opt out of promotional communications at any time through the app settings or by contacting customer support.

4. Sharing of Information

Urbn Bazar does not sell your personal information.

We may share information only with:

Vendors

To enable them to:

  • Accept orders

  • Prepare products

  • Contact customers regarding orders

Delivery Partners

To facilitate delivery, we may share:

  • Customer Name

  • Delivery Address

  • Contact Number

  • Order Details

Payment Service Providers

To process payments securely.

Technology Partners

For:

  • Cloud hosting

  • Analytics

  • Customer support

  • Notification services

Government Authorities

Where disclosure is required under applicable law or by lawful order.

5. Cookies & Similar Technologies

Urbn Bazar uses cookies and similar technologies to:

  • Improve user experience

  • Remember user preferences

  • Analyze platform performance

  • Personalize recommendations

  • Enhance security

Users may disable cookies through browser settings, although some Platform features may become unavailable.

6. Data Security

We implement industry-standard security measures, including:

  • SSL encryption

  • Secure servers

  • Firewalls

  • Access controls

  • Encrypted passwords

  • Continuous monitoring

While we strive to protect your information, no method of transmission over the internet is completely secure.

7. Data Retention

Urbn Bazar retains personal information only for as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

When no longer required, your information will be securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Delete your account (subject to legal obligations)

  • Withdraw consent where applicable

  • Request a copy of your personal data

Requests may be submitted through our customer support team.

9. Children's Privacy

Urbn Bazar does not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent.

If such information is identified, it will be removed promptly.

10. Third-Party Services

The Platform may contain links to third-party websites or services.

Urbn Bazar is not responsible for the privacy practices or content of those third-party services. Users should review their respective privacy policies before providing personal information.

11. Data Transfers

Your information may be processed and stored on secure servers located within India or in jurisdictions where our authorized service providers operate, in accordance with applicable laws and appropriate security safeguards.

12. Changes to This Privacy Policy

Urbn Bazar may update this Privacy Policy from time to time.

Any material changes will be published on the Platform along with the revised "Last Updated" date.

Continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Urbn Bazar
A Brand Owned by BazarMela Private Limited

Email: support@urbnbazar.com

Website: www.urbnbazar.com

By accessing or using the Urbn Bazar Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.