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Refund Policy

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Last Updated: 27/07/2026

Urbn Bazar, a brand owned and operated by BazarMela Private Limited, strives to provide a seamless shopping experience. This Refund & Cancellation Policy outlines the conditions under which orders may be cancelled and refunds or replacements may be issued.

By placing an order through the Urbn Bazar Platform, you agree to this Policy.

1. Order Cancellation

A. Customer Cancellation

Customers may cancel an order only before the Vendor has accepted or started processing the order.

Once an order is accepted or prepared by the Vendor, it cannot be cancelled.

For restaurant orders, fresh produce, bakery items, dairy products, and other perishable goods, cancellation may not be possible after preparation has begun.

B. Urbn Bazar Cancellation

Urbn Bazar reserves the right to cancel an order due to:

  • Product out of stock

  • Incorrect pricing

  • Vendor unable to fulfil the order

  • Technical errors

  • Payment verification failure

  • Delivery not serviceable

  • Suspected fraudulent activity

  • Force majeure events

Where applicable, eligible refunds will be processed to the original payment method.

2. Refund Eligibility

Customers may be eligible for a refund in the following situations:

  • Order cancelled by Urbn Bazar or the Vendor

  • Payment deducted but order not confirmed

  • Product unavailable after payment

  • Wrong product delivered

  • Damaged product received

  • Expired product received

  • Missing item(s) in the order

  • Poor quality or spoiled perishable items (after verification)

  • Duplicate payment made for the same order

Refund requests are subject to verification by Urbn Bazar.

3. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

  • Customer provides an incorrect delivery address.

  • Customer is unavailable to receive the order.

  • Order is refused at the time of delivery.

  • Delay caused by traffic, weather, or other circumstances beyond Urbn Bazar's reasonable control.

  • Minor packaging damage that does not affect product quality.

  • Customer changes their mind after the Vendor has started processing the order.

  • Products are consumed, used, or partially used before raising a complaint (unless a manufacturing defect or quality issue is verified).

4. Perishable Products

Due to their nature, perishable products such as:

  • Fruits & Vegetables

  • Dairy Products

  • Bakery Items

  • Meat & Seafood

  • Flowers

  • Ready-to-Eat Food

cannot usually be returned.

Refunds or replacements for these items will only be considered if:

  • The product is spoiled.

  • The product is expired.

  • The wrong item was delivered.

  • The item was damaged during delivery.

Urbn Bazar may request clear photographs or videos to verify the issue.

5. Return & Replacement Policy

Eligible products may be replaced or refunded if they are:

  • Damaged during delivery

  • Expired

  • Incorrectly delivered

  • Defective (where applicable)

  • Missing from the order

Requests should be reported within 24 hours of delivery through the Urbn Bazar app or Customer Support.

6. Refund Process

Once a refund request is approved:

  • UPI/Wallet Payments: Typically credited within 1–3 business days.

  • Credit/Debit Cards: Typically credited within 5–7 business days, depending on the issuing bank.

  • Net Banking: Typically credited within 5–7 business days.

  • Cash on Delivery (COD): Refunds will be processed via bank transfer, UPI, or another approved digital payment method after verification.

Actual processing times may vary depending on the payment provider or banking institution.

7. Partial Refunds

If only part of an order is affected (such as a missing or damaged item), Urbn Bazar may issue a partial refund corresponding to the affected product(s) rather than refunding the entire order.

8. Promotional Discounts & Coupons

If an order placed using:

  • Coupon Codes

  • Cashback Offers

  • Promotional Discounts

  • Loyalty Rewards

is cancelled or refunded, the promotional benefit may be adjusted or revoked in accordance with the applicable offer terms.

Refunds will generally be based on the actual amount paid after discounts.

9. Fraud Prevention

Urbn Bazar reserves the right to decline refund requests that appear fraudulent, abusive, or inconsistent with normal customer usage patterns.

Repeated misuse of the refund process may result in suspension or permanent termination of the customer's account.

10. How to Request a Refund

Customers may request a refund by:

  • Raising a support request through the Urbn Bazar app.

  • Contacting Customer Support.

  • Providing the order number and a description of the issue.

  • Uploading photographs or videos where applicable.

Urbn Bazar may contact the customer for additional information before processing the request.

11. Contact Us

For refund, cancellation, or return-related queries, please contact:

Urbn Bazar
A Brand Owned by BazarMela Private Limited

Email: support@urbnbazar.com

Website: www.urbnbazar.com

By placing an order through Urbn Bazar, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.